The reviews about the staff being rude are 100% true. I asked about purchasing a bike for my wife. One of the employees wouldn't show me any bikes without my wife being with me. (Surprise birthday gift, and I knew the exact size, make, and colors she liked.) I went down the street, purchased an awesome bike that she loves. Said employee missed out on a $1,000+ dollar sale, and a loyal customer to boot.
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Stopped by to get some racks put on our bikes and a little work done on mine. After a ten minute wait (it was a busy day, so this was perfectly fine) we were barraged by two employees at once. The repairs employee refused to let me step aside and participate in the conversation about racks on my bike and kept trying to up-sell his repair package. I told him I wasn't comfortable making all these decisions alone, and I wanted to talk about racks firs
These people are rasist they didn't want to help my dad because he's Mexican but someone eles came in with the same problemand they helped him right away
t. Finally, my partner and the other employee finished their conversation and came over at which point the service employee was incredibly snarky, saying something along the lines of "Oh, thank heavens you're here now-- she's too confused to understand what I'm saying." I called him out and we left the store without purchasing anything. I won't be purchasing anything from this store in the future.
I had Dave fit my bike for me, and I couldn't have been more satisfied with the experience. He was EXTREMELY thorough and professional, and cut no corners in insuring that my fit was perfect for me and my application. I will definitely be going back.
The staff, Mr Arne, if I still remember correctly his name, has been super helpful. He walked me through everything and ensured the bike fit me well. I even had a chance to try the bike out before I bought it. He did not rush me or force me to bike. He was dedicated and knowledgeable to provide me all the details. Thanks for th great experience!! I definitely come back. oh forgot to mention they have Lifetime adjustment as well. Perfect.
I strongly feel the conversation would have gone differently had I been a man. Would strongly recommend women avoid this establishment, or at least the repairs side of things.
Danielle Brissette
Performance Bicycle is a US Bicycle Store based in Farmers Branch, Texas. Performance Bicycle is located at 4051 Lyndon B Johnson Fwy #110, Farmers Branch, TX 75244, USA.
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